Last updated: October 2026
You can return or exchange a piece within 7 days of delivery. Tell us within those 7 days — the piece itself can reach us after that.
You can ask for a refund or an exchange for another piece. Let us know which you would prefer when you contact us.
Refunds go back to the account you paid from, as a UPI or bank transfer. We process the refund once we have received the piece and checked its condition.
The piece must be unworn and in its original condition, with its packaging and tags. We cannot accept a piece that has been worn, altered, or damaged after delivery.
If you are returning a piece because you changed your mind, you pay the return postage.
If the piece arrived damaged, faulty, or was not the item you ordered, we cover the return cost — send us the postage receipt and we will reimburse it with your refund.
Manufacturing defects are covered separately for 6 months from purchase. See our Care & Warranty page.
Email support@lookinora.com or call +91 63611 96250 (Mon-Sat, 10AM-8PM).