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Grievance Redressal

Last updated: October 2026

If something's gone wrong with your order, your payment, or how we've handled your personal data, we want to fix it.

How to reach us

Email support@lookinora.com or call +91 63611 96250 (Mon-Sat, 10AM-8PM). Please include your order number if your complaint relates to an order.

What happens next

• We'll acknowledge your complaint and look into it.
• We'll get back to you with the outcome or next steps.
• If you're not satisfied with how it's resolved, you can ask us to escalate it for a second review.

Data protection complaints

If your complaint is about how we handle your personal data, see our Privacy Policy for your rights under the Digital Personal Data Protection Act, 2023. You can also raise it through the contact details above.